Shopping at Winterson

Privacy Policy

This is the privacy policy for www.winterson.co.uk ('Website'). The Website is operated by Winterson Limited ('we', 'us' and 'our'). For the purposes of the Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679, we are the data controller.

At Winterson we are committed to ensuring that your privacy is protected and your personal data is secure and here we explain how we collect information, what we do with it and what controls you have.

By using the Website, you acknowledge that you have read and understood the practices set out in this privacy policy. We reserve the right to change this privacy policy from time to time by changing it on the Website. This privacy policy was last updated on 17th September 2018.

Information  we collect from you
We may collect and process the following personal data about you

  • information, (including your name, email address, phone numbers, home address, shipping address and credit card billing address) that you provide by completing forms on the Website, uploading or submitting any material via the Website, or requesting any information;
  • in connection with signing into an account on the Website, your log-in and password details (which are encrypted);
  • details of any transaction made through the Website, including your computer IP address associated with an order or attempted order made through the Website;
  • information from surveys, promotions and competitions that we may, from time to time, run on the Website, if you choose to respond to, or participate in, them; and
  • technical information that we collect by way of cookies arising from your use of the Website. For more information on our use of cookies and how to block them please see our Cookie Policy.

You are under no obligation to provide such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

How we use your personal data
We use this information to:

  • process your purchase in accordance with our contract with you;
  • verify your payment details in our legitimate interests to prevent fraudulent transactions and advise you of any problems with your order;
  • send you information we think you may find useful or which you have requested from us, including news about our products, events and any promotional offers, provided you have consented to being contacted for these purposes; and
  • distinguish you from other users of the Website to provide you with a good experience when you browse the Website and enable us to improve the Website.

We must have a valid legal basis to process your data, for example a contract with you to deliver your purchases or to provide you with other services you have requested.

We may use your personal data to send you marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, where required by law or otherwise in our legitimate interests provided these interests do not override your right to object to such communications. You can opt out of these marketing communications from us at any time by following the unsubscribe instructions in the email or contacting us by email at [email protected].

Who will process your data?
Your personal data will be processed by us as the data controller.

We may disclose your personal data to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Website, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks, from time to time.

We have contracts in place with our agents and contractors in order to protect your data and they will only use your information to the extent necessary to perform their functions. Your name, delivery address, phone numbers and email address may be given to our courier for delivery services.

How long do we keep your data?
We will not retain your personal data for longer than is necessary to fulfil the purposes for which you provided that personal data, unless the law permits or requires that we retain it for longer.

The period that we retain your data varies depending on the purpose of the processing. We will store your personal data whilst you have an active account with us in order to meet our contractual obligations to you following a purchase and for six years after that to identify any issues and resolve any legal proceedings.

We keep your name and email address on file after you unsubscribe from our marketing communications to ensure that we do not send you any further communications.

We store IP address and technical information about your computer from the time you accessed our services. We do this in our legitimate interest to discover historical errors and develop and improve our services.

We may also retain aggregated and anonymised information beyond this time for research purposes, and to help us develop and improve our services. You cannot be identified from this aggregate information retained or used for these purposes

What are your rights regarding your data?
You have the following rights in certain circumstances:

  • to be informed about the collection and use of your personal data by us;
  • to obtain a copy of your personal data to understand how and why we are using your data, and to check that we are doing it lawfully;
  • to have inaccurate personal data rectified, or completed if it is incomplete;
  • to ask us to delete or erase your data from our systems;
  • to limit the way in which we can use your data; and
  • to receive a copy of your personal data in a structured, easily readable and electronic format.

If for any reason you are concerned that the personal data held by Winterson is not correct or you would like to object to its use, please visit our Website and, review your personal data in the My Account section. If you prefer, or if you have not created an account on our Website, you may contact us by email at [email protected] and we will amend your personal details.

Where the processing of your personal data by us is based on consent, you have the right to withdraw that consent without detriment at any time by contacting us at [email protected]. You can also change your marketing preferences at any time as described in the Email marketing section below.

You additionally have the right to complain about our use of your personal data to your local data protection authority. In the United Kingdom the supervisory authority for data protection issues is the Information Commissioner's Office (ICO). The ICO can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data.

Sharing your data
We will never sell personal data that you provide to us to third parties for marketing purposes.

Your personal data may be shared with third parties where there is a legal obligation to do so or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Website or the rights, property or personal safety of any person.

We may disclose aggregate statistics about visitors to the Website, customers and sales in order to describe our services to prospective partners, advertisers, sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

If Winterson Limited is sold or merged with another business, then your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

We may also disclose information required to process your order to the payment service that we use to authorise and process your payments or to a credit reference or fraud prevention agency to ensure the legitimate use of your payment details. These services may keep a record of that information.

Security of your data
All information you provide to us is stored on our secure servers. If you have an account with us, you are responsible for keeping your password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted via the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Email marketing
With your explicit consent, we may use your contact information to send out promotional material relating to our products and to send out information about our company. We may also occasionally notify you about important functionality changes to this website, new services and special offers by mail, telephone, SMS, or email to provide information that we think you will find valuable.

If you sign up to receive our newsletter, which is operated through a service called Mailchimp, we will store some of your information, including your email address, IP address, purchase history and certain information about the links you click within the emails we send you, on a Mailchimp server. You are free to unsubscribe from our newsletter at any time using the unsubscribe link in every email that we send you or by contacting us. More information can be found here about Mailchimp's privacy policy.

Testimonials and feedback
Genuine feedback is as important to us as it is to you and we ask every customer for feedback on their purchases so that we can improve our service and products. We may publish your feedback online or offline to promote our business and our services. We will ask for your permission before we publish it.

We may pass personal information to Feefo, an independent market research organisation, that sends our customers an email asking for feedback. Feefo may not, and does not, use this data for any purpose other than sending requests for feedback. You may opt-out at any time by using the opt-out link in Feefo's email or by contacting us. More information can be found here about Feefo's privacy policy.

Your contact preferences
If you have registered an account with us, you can change your contact preferences by logging into the My Account section of the Website and updating your preferences.

You can tell us not to contact you with information regarding our products and services, either at the point such information is collected on the Website (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by using an easy automated unsubscribe link in any of our emails so that you can opt-out of receiving email from us.

You can also exercise the right at any time by contacting us using the Contact Us details at the end of this privacy policy.

Links To third party websites
This Website may contain links to and from websites maintained by third parties that are not under our control. If you follow a link to any of these sites, please note that they have their own policies regarding privacy.

You should review these policies before submitting any information to third parties as we do not accept any responsibility or liability from any resulting loss of privacy or personal data.

How To contact us
If you would like more information about how we collect, use and store your personal data, or our privacy policy, you can contact us at any time by emailing [email protected], calling our team on +44 (0) 207 183 2245 or by writing to: Winterson, 9th Floor, Nova South, 160 Victoria Street, London, SW1E 5LB, United Kingdom.